Important: L’Alba D’Oro does not offer online ordering. All online ordering is operated by Anima at www.anima-online.co.uk. Any reference below to data collection, apart from data collected by cookies on www.lalbadoro.com, refers to Anima, its website, and/or its online ordering service.
What information do we collect?
When you place an order with us, we will collect your personal data, such as name, address, email and telephone number. These data fields will be required for proper registration (marked with a *).
What do we do with the information we collect?
We use this information for several purposes:
– We use your home address to ensure fast and efficient product delivery, or to send out promotional material via post.
– We use your email address to send you confirmation of your online order, and to send you promotions via our newsletter (which you can also sign up for without ordering online).
– We use your telephone number to call you if there are any issues with your order. We also use your telephone number in conjunction with our instore caller recognition system so when you call, we already have your details onscreen without you having to repeat them to us. If you gave us a mobile phone number, we may use this for SMS promotional marketing.
– We use all of the above for our inhouse customer base analysis.
Who do we share this information with?
Nobody. L’Alba D’Oro takes your personal data and privacy very seriously. We do not buy nor sell personal data. All customer data is collected instore or online at the point of ordering (at www.anima-online.co.uk), or if you have signed up to our newsletter.
Stop SMS or Email Communication
To stop receiving SMS communication from Anima, reply to the message with NOTEXT 81025. Alternatively, please call Anima on 0131 558 2918 or email firstname.lastname@example.org and request to opt-out. You can stop receiving our newsletter email by inserting your registered email address on our newsletter sign-up panel, and following the instructions.
How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email email@example.com, or write to Anima, 11 Henderson Row, Edinburgh, EH3 5DH.
If you think any information about you is incorrect or incomplete, or you have changed name, address, email or telephone number, please write to or email us and will update your information as quickly as possible. If you have just changed your delivery address, please inform your server when you call to order home delivery.
We take privacy very seriously, and are committed to keeping your information secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and company policies to safeguard and secure the information we collect online.
We may link to other websites which are not within our control. Once you have left L’Alba D’Oro’s website, we cannot be responsible for the protection and privacy of any information you provide.
Phishing is the name given to attempts to steal personal details and financial account details from a website user. ‘Phishers’ use fake emails to imitate websites where the user is tricked into entering their personal details, such as name, address and credit card numbers. L’Alba D’Oro and Anima will NEVER request these details from you via email. We will only request these details online (at www.anima-online.co.uk) or instore at the point of order payment. If you do receive an email requesting your personal details, from someone claiming to work for or associate with L’Alba D’Oro, please report or forward the email to firstname.lastname@example.org.
How to contact us
7 Henderson Row
You can also write to us by email: