Privacy Policy

Please read this privacy policy carefully as it sets out how L’Alba D’Oro may use your personal information.

Data Controller

L’Alba D’Oro Ltd, registered office is L’Alba D’Oro Ltd, 5-11 Henderson Row, Edinburgh, EH3 5DH. Registered in Scotland No. SC378445 (Anima is a trading name of L’Alba D’Oro Ltd.)

Data Protection Officer

Mr Gino Crolla
Director, L’Alba D’Oro Ltd
Tel: +44 (0)131 558 2918
Email: gino@lalbadoro.com

Please read the Terms and Conditions carefully before ordering any products from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions of use policy, resulting in a legally binding contract between you and L’Alba D’Oro.

If you have any questions relating to these terms and conditions please contact info@lalbadoro.com before you place an order. If you do not accept these terms and conditions please exit our site.

Important: L’Alba D’Oro does not offer online ordering. All online ordering is operated by Anima at www.anima-online.co.uk. Any reference below to data collection, apart from data collected by cookies on www.lalbadoro.com, refers to Anima, its website, and/or its online ordering service.

Our principles regarding user privacy and data protection

– User privacy and data protection are human rights.
– We have a duty of care to the people within our data.
– Data is a liability, it should only be collected and processed when absolutely necessary.
– We will never spam.
– We will never sell, rent or otherwise distribute or make public your personal information.

Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

– UK Data Protection Act 1988 (DPA)
– EU Data Protection Directive 1995 (DPD)
– EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found above) for clarification.

What information do we collect?

In general, you can visit www.lalbadoro.com without giving us information and we do not know who you are. However, as an anonymous visitor, please be aware that we may still be able to monitor the areas of our website that you visit, collect information about your computer type, browser, network location and network type. This is done by the use of cookies, but we would still not know who you are.

When you place an order with us, we will collect your personal data, such as name, address, email and telephone number. These data fields will be required for proper registration (marked with a *).

What do we do with the information we collect?

We use this information for several purposes:

– We use your home address to ensure fast and efficient product delivery, or to send out promotional material via post.
– We use your email address to send you confirmation of your online order. If you consent to email marketing when ordering online, we may use your email address to send you promotional material via our newsletter provider MailChimp (which you can also sign up for without ordering online).
– We use your telephone number to call you if there are any issues with your order. We also use your telephone number in conjunction with our instore caller recognition system so when you call, we already have your details onscreen without you having to repeat them to us. If you consent to SMS marketing when placing an order online, we may use your mobile number for SMS promotional marketing.
– We use all of the above for our inhouse customer base analysis.

Who do we share this information with?

Nobody. L’Alba D’Oro takes your personal data and privacy very seriously. We do not buy nor sell personal data.  All customer data is collected instore or online at the point of ordering (at www.anima-online.co.uk), or if you have signed up to our newsletter.

Stop SMS or email communication

To stop receiving SMS communication from Anima, reply to the message with NOTEXT 81025. Alternatively, please call Anima on 0131 558 2918 or email info@anima-online.co.uk and request to opt-out. You can stop receiving our newsletter email by inserting your registered email address on our newsletter sign-up panel, and following the instructions.

How to obtain, amend or delete the information we have collected

You may request details of personal information which we hold about you. If you would like a copy of the information held about you, please email info@anima-online.co.uk, or write to Anima, 11 Henderson Row, Edinburgh, EH3 5DH.

If you think any information about you is incorrect or incomplete, or you have changed name, address, email or telephone number, please write to or email us and we will update your information as quickly as possible. If you have just changed your delivery address, please inform your server when you call to order home delivery.

You also have the right to be forgotten. To request that we remove all data about you from our systems, please write to or email us and will do this within one month. Please provide your full name, address and telephone number so we can correctly identify you.

Data storage period

We will keep customer data as long as they are actively involved with our business. Active involvement will include ordering with us online or by telephone, or by interacting with our email newsletter. We will delete customers, and all their data, that have been inactive over 24 months from our systems. This data purge will be executed on an annual basis.

Third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the General Data Protection Regulations.
– Integer processes our online orders.
– SagePay authorises our online card payments.
– WorldPay processes our online card payments.
– Google Analytics processes our website analytics.

Security

We take privacy very seriously, and are committed to keeping your information secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and company policies to safeguard and secure the information we collect online.

Linking

We may link to other websites which are not within our control. Once you have left L’Alba D’Oro’s website, we cannot be responsible for the protection and privacy of any information you provide.

Cookies

Our website www.lalbadoro.com collects cookies. Cookies are files that are stored on your hard drive or browser. L’Alba D’Oro only uses cookies to determine if you are a new or returning user, which pages you have visited on our site, and from where and how you accessed our site. We do not know, by using cookies, who you are.

You can, should you choose, disable cookies from your browser or delete all cookies currently stored on your computer. You can find out how to do this on your particular browser by clicking ‘help’. We do not use cookies for specific marketing purposes, only to monitor our site activity.

Phishing

Phishing is the name given to attempts to steal personal details and financial account details from a website user. ‘Phishers’ use fake emails to imitate websites where the user is tricked into entering their personal details, such as name, address and credit card numbers. L’Alba D’Oro and Anima will NEVER request these details from you via email. We will only request these details online (at www.anima-online.co.uk) or instore at the point of order payment. If you do receive an email requesting your personal details, from someone claiming to work for or associate with L’Alba D’Oro, please report or forward the email to info@lalbadoro.com.

Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes to our privacy policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

How to contact us

If you have any questions about our privacy policy, please contact us by writing to:

L’Alba D’Oro
7 Henderson Row
Edinburgh
EH3 5DH

You can also write to us by email:
info@lalbadoro.com